| Monday, July 18, 2011 |
Why not to go paid on Google |
We all love Google but the thing I hate about Google is that they treat their paid customers like freebies too.
Yesterday, I was wondering why Google considers itself a serious contender in telecom services. The reason for this was obviously Google Voice. I was on an important call and ran out of balance. So I topped up $10 before retrying but as usual Google has still not developed a mechanism to automate their transactions. Like it takes them time to upgrade from free to paid email account, similarly you have to wait for long in order to get your calling credit topped up since they manually process your request. I waited for almost 1.5 hours before cancelling my order. Later, I used my cell phone to make the call and now I am seriously looking forward to move from Google Voice to Skype Number.
Google Team, when one wants to use your paid service, they normally want to avail the service right away. If you can’t keep your paid customers satisfied, keep yourself to the free stuff.
